Call centers → WhatsApp AI

Turn legacy call centers into WhatsApp AI support & commerce

Textime Ltd. helps organizations replace costly phone-first operations with WhatsApp bots and AI agents—handling messaging, transcripts, routing, and ongoing optimization for customer support and e-commerce.

Talk to us How we work
  • AI agents for support, sales, and structured handoffs
  • Migrate IVR and voice workflows to guided WhatsApp journeys
  • Transcripts, analytics, and tuning—not one-off chatbots

About Textime

Built for operations and customer teams

Customers expect chat, not long phone queues. Textime connects your systems to WhatsApp so AI can resolve the routine, agents focus on high-value conversations, and every interaction is logged and improvable.

We specialize in modernizing legacy call centers: IVR paths, scripts, and ticket queues become WhatsApp flows, rich media, and structured data—without throwing away your business rules.

The same volume can be served with better containment, clear transcripts for QA and compliance, and measurable conversion when support and e-commerce meet in one thread.

Solutions

What Textime delivers

From deflecting voice to growing revenue in chat—three pillars aligned with how enterprises actually run support and sales.

AI customer support

Deploy AI agents for FAQs, authentication, ticket creation, and summaries—with guardrails and smooth handoff to your team.

Call-center transformation

Map voice intents to WhatsApp, reduce handle time, and give supervisors visibility into deflection, quality, and backlog.

E-commerce on WhatsApp

Catalogs, orders, cart recovery, and proactive updates—turning conversations into checkout without friction.

Platform

Messaging at enterprise scale

Conversation memory, routing to your CRM or helpdesk, and tooling to refine answers and policies continuously—not a frozen FAQ bot.

  • Omnichannel routing from WhatsApp into the systems you already use
  • Transcripts & search for QA, disputes, coaching, and audits
  • Analytics on containment, satisfaction signals, and commerce outcomes
  • Optimization loops to improve intents, content, and escalations over time

Outcomes

Results teams track

Practical impact when volume moves to WhatsApp with AI in the loop.

01

Lower cost per contact

Deflect repetitive calls into self-serve flows that resolve in seconds on WhatsApp.

02

Higher agent productivity

Let AI draft replies and collect structured data; people handle exceptions and revenue.

03

Faster, richer resolution

Photos, documents, and structured messages beat “spell that again” on the phone.

04

Audit-ready history

Transcripts and metadata support compliance and training without bolt-on tools.

05

Commerce uplift

Support threads become re-orders, upgrades, and basket recovery with guided checkout.

06

Continuous improvement

Measure what fails, patch intents, and promote winning answers every sprint.

Contact

Work with Textime Ltd.

Tell us about your call center or support volumes, channels, and systems. We’ll outline a WhatsApp and AI path that fits.

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